The Transurban Group respects your right to privacy and is committed to privacy protection. This page provides a brief summary about your privacy. You can also contact Transurban with any queries you have about protecting your privacy by sending an email to firstname.lastname@example.org.
The Privacy Act 1988 (Cwth.) details the way that private sector companies use and disclose personal information. In some instances, for example the Melbourne CityLink project, specific legislation has been enacted to ensure that Transurban is subject to privacy obligations relating to tolling information.
Transurban will ensure that all the personal information that it handles is managed in accordance with privacy legislation, and where applicable, in accordance with any of its published privacy codes.
Customers and road users
Customers and road users of CityLink-www.citylink.com.au
Customers and road users of Westlink M7-www.roam.com.au
Customers and road users of Hills M2 and Lane Cove Tunnel (opening end 2006)-www.roamexpress.com.au
The CityLink Privacy Code is indicative of how Transurban deals with the personal information of our customers and users of our roads.
When you visit the Transurban website under the domain name "transurban.com.au" ("this website") we collect certain anonymous information arising out of that visit. That information includes the date and time of the visit, how long the visitor spent at this Website and the pages that were viewed during the course of that visit.
None of this information allows us to personally identify you or your email address. The information is used by us in aggregated form to help us understand patterns of use of this website. We use that information to measure the effectiveness of this website and so that we can continually improve this website for you.
This website does not currently use "cookies" but it may do so in the future. Cookies are a type of file that websites may transfer to your hard drive to allow the website to identify your computer. Cookies do not enable you to be identifed as an individual.
When you use applications on this website to send us your personal information, this website allows the security of your application information to be protected through the use of Secure Sockets Layer (SSL) technology. SSL encodes the content of communications so that they can only be understood by your computer and the computers being used to operate this website. Also, when information is sent over an encrypted SSL connection it has the additional protection of a mechanism which can detect whether the information has been altered in transit. For SSL technology to operate successfully, you will need an internet browser that is SSL-compatible and appropriately configured. Your browser could then tell you whether the information you are sending us will be secure (encrypted) or not secure (not encrypted).
We may also use the information that we collect from you for marketing of products and services. However, we recognise that you may not want your personal information to be used in this way. You have the right to inform us that you do not wish us to address our marketing communications specifically to you.
We do not give your personal information to other organisations for their marketing purposes.
Accessing or correcting your information
If you wish to access the personal information that we hold about you, or you become aware that this information is incorrect, please send an email to email@example.com