Stakeholder Relationship Engagement State and Federal Government Award our contracts to build and manage roads Regulate the management of our roads Regulate our environmental performance Formal contractual obligations and statutory reporting requirements Informal engagement Stakeholder 360 research and engagement Cooperative action on shared interests Employees Operate our business Roadshows and presentations Employee Opinion Surveys Learning and development programs Intranet Online newsletter Individual performance reviews Unions Protect employees' rights Negotiate collective agreements Formal negotiations with management Customers Pay to use our roads Customer billing Customer charters and scorecards Transurban Customer Ombudsman On-road messaging Customer research and focus groups Retail websites Community and environment groups Keep us in touch with community and environment issues Facilitates our support for the community and environment Stakeholder 360 research and engagement Partnerships and sponsorships Community participation in events Presentation on CSR governance committees Local councils Keep us in touch with key local issues Stakeholder 360 research and engagement Informal consultation Business partners Engage in joint road projects, research trials and initiatives Commercial contracts Alliance contracting Suppliers Provide goods and services Formal commercial contracts Stakeholder 360 research and engagement Industry groups Participate in debates on issues affecting our industry and the wider business community Stakeholder 360™ research and engagement Formal participation in forums and submission writing Submission of regular articles to industry journals Industry event sponsorships