In May and June 2007 we conducted a formal feedback survey of a sample of our key stakeholders to gain feedback on our 2006 Sustainability Report. Seventy stakeholders were contacted. There were 34 responses.

Overall stakeholders were very positive in their evaluation of last year's report.

• 89 per cent found the report plausible and believable.
  
  
• Stakeholder satisfaction could be improved with more detail in various areas.
  
  
• Climate change was seen as being the top environmental impact.
  
  
• The most frequently read section was the environment section.

Key stakeholder recommendations Our response Include an executive summary Printed summary report Develop an online and concise version of the report Produce full online version and summary printed version Include an expanded asset section with key impacts and data Distribute the printed report to internal staff Include bicycle paths, noise, air quality and water in future issues Communicate the purpose and value of the Global Reporting Initiative Provide deeper analysis on opportunities and challenges Partly Include climate change-related case studies Demonstrate sustainability is embedded throughout our business through case studies Continue to report across a wide range of material issues, irrespective of whether a full presentation of solutions can be provided