We define our stakeholders as those who influence, or are influenced by, our business.

Our stakeholders are critical to the success of our business. Listening to and understanding their issues help us to develop trust, mutual understanding and shared values.

Our stakeholders span a wide spectrum of people and organisations, and our engagement methods are equally diverse. These can range from individual meetings to electronic communications to formal multi-stakeholder forums and research.

We rely on information sharing between employees throughout the business in order to identify our stakeholders. To support this, we ask our stakeholders to also identify who they perceive our stakeholders to be.

In FY08 we will implement a software tool to help us formally track our interactions with stakeholders.