Improved assistance is coming for Transurban toll road users experiencing social and financial hardship.
A new LinktAssist program to be delivered by a dedicated LinktAssist team will be rolled out over coming months in response to a pilot project initiated by the Advocate in late 2017.
The responses to seven key recommendations are focused on better help for vulnerable customers to manage their existing tolling debts and to avoid future debts due to non-payment of tolls when hardship is a factor.
Transurban will also explore options for a tailored product for eligible hardship customers, and look to introduce alternative payment channels, such as Centrepay, for people on Centrelink benefits.
The LinktAssist initiatives will build on a range of improvements to Transurban’s enforcement system introduced over the past two years.
We thank those individuals and community agencies who worked with us for almost a year, and who have welcomed Transurban’s response to their experiences and concerns.