Community

 
Supporting Legacy Australia

We continue our commitment to donate one cent from each toll collected for using Legacy Way

Community grants  
Community grants for extraordinary work

Twenty one not-for-profit groups received funding for social and community projects as part of our Australian Community Grants Program

 

$175,000 raised for children’s charity

Our annual Charity Challenge raised much needed funds for children’s charity Ronald McDonald House South East Queensland

Customers

 
Our Customer and Communities Advocate

Understanding the expectations of customers and needs within the community

Our customers  

98% first call resolution

 With thousands of customer calls per day to our call centre, more than 98% of enquiries were resolved on the first call

 
GPS-based tolling

Putting flexibility and control into the hands of our customers

Innovation

 

Landmark research into automated vehicles

Research into community attitudes towards connected and automated vehicles is underway

 
R&D for safer, smarter roads

We awarded three $100,000 grants to pioneering research projects targeting safer and smarter Australian roads as a part of our Innovation Grants program

 

Smart Highways Challenge

Through our partnership with startup incubator 1776, six startup companies pitched their ideas for how to use innovative technologies to improve Transurban’s Express Lanes network.

Sustainability

 

Sustainability benchmarking

A list compiled by the Dow Jones Sustainability Index (DJSI), has ranked us the second highest rated company in our sector internationally for sustainability

 

Reducing our GHG emissions by 52%

We've set a target to achieve a 52 per cent reduction in our greenhouse gas emissions by 2030

 

Sustainable funding for public transport

We are committed to providing a continued funding source for public transport in the Northern Virginia region investing US$15 million annually

On our roads

 

New lanes open on CityLink

Newly built lanes opened three months ahead of schedule as part of the CityLink Tulla Widening project

 

Construction begins on the West Gate Tunnel Project

Melbourne’s second river crossing set to open in 2022

 

Third westbound lane on Sydney's M2 opens

A third westbound lane between Pennant Hills Rd and Windsor Rd on the Hills M2 opens early