Looking out for our neighbours













All our roads and construction projects service large and growing cities and are often located alongside communities. These projects will improve our cities’ connectivity, prosperity and sustainability – but we understand it can feel a little different when you’re living near a construction site.

This is why we’re vigilant about managing our impacts on local communities and we work with communities to create local benefits that make life better for everyone.

Want to talk to us about a local issue?

Our dedicated community engagement officers work with people and communities living and working around all our roads and projects

You can contact us a few different ways.


If you want to talk to us about a road, tunnel or bridge that’s open for travel, you can get in touch via:

Projects under construction

If you want to talk to us about a construction project, you can get in touch via the relevant project’s website.

You’ll find all our projects (and links to their websites) here

Contact Transurban

You can also contact our office directly

Setting the standard

We’ve set a high standard for ourselves – and for our industry – when it comes to working with communities. These high standards, and our responsive and inclusive community engagement practices, have been recognised internationally and nationally. For example our West Gate Tunnel team in Melbourne received an International Association of Business Communicators’ Gold Quill Excellence Award for best community engagement.



Transurban acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past, present and emerging.

We believe corporate Australia has a responsibility in reconciliation.

Our vision for reconciliation is the acknowledgement, respect and proud celebration of Aboriginal and Torres Strait Islander cultures by our employees and business partners and equitable standards of living and social mobility for Aboriginal and Torres Strait Islander peoples.

Step-by-step, we are working to embody these concepts through:

  • workforce policies that support cultural diversity and awareness
  • employment and business opportunities
  • creating programs that foster local relationships.

We also ask and expect the same from business partners in our supply chain.

In May 2019 we reported on progress made under our Innovate RAP, and in March 2020 launched our second Innovate RAP in consultation with Reconciliation Australia.

Read our new Innovate RAP Annual Highlights Summary March 2020 – March 2021
Take a look at our second Innovate RAP
Download summary of our first Innovate RAP outcomes (PDF)

From our newsroom

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