Understanding what matters to our communities
What matters to our stakeholders matters to us. Feedback helps us to create more effective road transport solutions and plays a critical role in our success.
Our 2023 community engagement survey has now closed. We appreciate everyone who took the time to share with us what matters most to you. We will now review and analyse what you’ve told us so check back soon to see what we heard and how we’re responding.
2022 community engagement survey findings
Thank you to everyone who participated last year. Here’s what we learned from your responses to our survey.
Empowering customers
| What we heard | |
|---|---|
84%agree that making it easy to avoid extra fees and get help are important to them | 64%are confident that they save time using a toll road |
| How we’re acting on these focus areas | |||
|---|---|---|---|
Ongoing improvements to our tools and applications | Best practice support for those that need it | Customers saved 323,000 hours every workday | Sustainable driving program |
Championing road safety
| What we heard | ||
|---|---|---|
71%agree it is important for Transurban to invest in road safety research and partnerships | 52%agree that safety measures were a significant benefit of using Transurban toll roads | |
| How we’re acting on these focus areas | ||
|---|---|---|
We have over 5000 cameras on our roads in Australia, | Amplifying our Kidsafe partnership with the aim to deliver 1000 car seat checks | Data led road safety solutions targeting known hot spots and improved traffic management |
Strengthening communities
| What we heard | ||
|---|---|---|
57%want Transurban to take an active role in strengthening communities | 66%agree that environmental management at a local level is important to them | |
| How we’re acting on these focus areas | |||
|---|---|---|---|
Community grants program reviewed across Australia | Delivering on our climate change commitments with greenhouse gas emissions 13% below 2019 levels through energy efficiency and 80% renewable electricity use, with a target of net zero emissions by 2050. | Driver training programs across Australia | Australia-wide annual community survey |
Opportunities for improvement
What we heard
| People want opportunities to collaborate "I have very little knowledge of what Transurban do in the community and it would be good to know more" | |
|---|---|
79%think it is important for Transurban to get feedback from customers and community members | 55%think it is important for Transurban to maintain relationships with local communities after construction of a project |
Increasing expectations to contribute to local and global environmental issues | |
|---|---|
64%think Transurban should play a role in making transport infrastructure more sustainable | 66%found it important to enhance the local environment (e.g. tree planting, improving local vegetation, improving local water quality |
| People want us to deliver and demonstrate the value we bring to their communities "Provide more insight into the effects that Transurban are having on the environment and give people information into how they will look to be more sustainable" |
|---|
45%believe that Transurban's activities will support the regions’ future prosperity | 60%had no awareness of our community grants programs or partnerships with Indigenous communities and stakeholders |
70%had no awareness of our hardship support programs, including Linkt Assist | 42%had no awareness of the tools and apps available to understand costs, time savings and alternative travel routes |
