Travelling on our toll roads?
Make your journey better here.
Tatjana,
Incident response
Tools and tips for better journeys
Whether you’re a long-time customer or about to use our roads for the first time, it’s worth taking a look at our apps and tools – they could save you time and money.
Linkt: the easy way to pay your road tolls
Driving on one of our toll roads in Australia? Take a look at Linkt. We have Linkt accounts and passes for all kinds of travel and all kinds of travellers.
You can also take care of your tolls on the go with our easy-to-use Linkt app.
Download Linkt for iPhone or Android.
LinktGO
Don’t have an e-Tag? Try LinktGO. This pay-as-you-go, GPS-enabled app makes it easier for motorists to drive on any Australian toll road, tag-free.
LinktGO uses your phone’s GPS (and geo-fencing) along all Australian toll roads, so it knows when you’ve entered and exited a toll road – and it calculates your trip costs for you. Designed with safety in mind, LinktGO will disable itself if you try and use it while driving, and it holds off on sending notifications until you’re not driving at speed down a motorway.
Download LinktGO for iPhone or Android.
495 and 95 Express Lanes mobile app
Travel on the 495 or 95 Express Lanes in the United States? Get the Express Lanes mobile app. Complete on-the-go payments, plan your trip or just learn how the Express Lanes and using your E-ZPass works.
The Express Lanes app places convenience in your hands if you travel in northern Virginia in the US.
Download the Express Lanes mobile app for iPhone or Android.
Trip compare and toll calculators
Want to know what your trip will cost before you travel? Like to be sure you're getting value for money? Our Linkt toll calculator lets you get the facts fast, while our trip compare tool helps you find the quickest or most affordable route – via both toll and untolled roads. Both tools are available on the Linkt website.
Road safety
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Incident response
Road safety
Simone,
Incident response
Roadside assistance
Our roads are equipped with state-of-the-art monitoring technology so if anything happens, we’ll know about it and we’ll respond – fast. We monitor our roads 24/7, watching for breakdowns, loose or falling loads, accidents, and stray animals. And when there’s an issue, our incident response teams are on the scene within minutes.
Our speedy response times help keep motorists safe and also keep traffic moving around incidents to minimise delays.
Safety technology
Making roads safe is a complex task that starts long before the speed-limit signs are installed. We’ve designed and built roads around Australia and in the US and Canada, putting world-class smart technology to work in ensuring our roads are as safe as we can possibly make them.
Some safety features on our roads include:
- automatic incident detection
- electronic speed signage that can be adjusted to varying weather or road conditions
- electronic lane-control signage
- specialist tunnel safety systems including sprinklers, emergency signage and ventilation systems
Road safety performance
The United Nation’s Decade of Action for Road Safety calls on governments and cities to work towards a global road toll of zero. We have joined these efforts: our road safety strategy and plans have the ultimate goal of achieving a zero road toll.
During the 2017–2018 financial year vehicles travelled 6.4 billion kilometres on our Australian roads. During this time 4.82 road injury crashes were recorded for every 100 million kilometres travelled. We’ve set a target of 3.92 for 2018–2019.
Research has shown the rate of crashes on our roads is 50 to 80 per cent lower than on similar roads. The research conducted by Monash University Accident Research Centre in Victoria analysed crashes on our roads and compared performance to similar roads.
Our customers and local communities include people from all walks of life – and it’s up to us to ensure all our customers and communities have a real voice in our business. We also need to ensure we treat people fairly, including people vulnerable to social and financial hardship and communities who are affected by our operations.
Transurban’s Customer and Communities Advocate looks at issues from different points of view – not just Transurban’s. Naturally, we like to think we can see all perspectives, but it’s our advocate’s job to find our blind spots.
The Advocate’s role is especially important when there’s a problem we haven’t been able to resolve via our usual processes – whether it’s an issue with an individual customer’s account or ongoing community concerns about an existing or future road project.
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Tolls, fees and fines — your questions answered
Part of the customer and communities advocate’s role involves helping ensure people have easy access to clear information about tolls, fees and fines.
Here we’ve answered specific questions raised by customers, the community and the media.
Visit Linkt for more information about tolls and fees.
Life doesn’t always go as planned – including your finances. If you're struggling to pay for your toll-road travel, we may be able to help.
All kinds of people can find themselves in financial difficulties for all kinds of reasons, including:
- illness or death in the family
- family violence
- physical or mental illness
- disability
- carer responsibilities
- unemployment or loss of income
- family breakdown
- homelessness
- alcohol and other drug addictions
- cultural and language barriers
If any of these – or any other reason – applies to your situation, please contact us. The sooner we know about your situation, the sooner we can work together on finding a solution.
Community service clients
If you’re already working with a financial counsellor, community welfare agency or a community or legal aid lawyer, you may prefer to ask them to contact us on your behalf. You’re very welcome to do this – we can work with the information you have already provided them.
When to seek help
The sooner you get in touch, the better. When we know there’s a problem we can work with you to fix it – before your outstanding tolls or toll account becomes a bigger problem. So do please contact us as soon as you’re aware of the problem.
What will happen when you contact us
If you’re going through a tough time, when you contact us, we’ll refer you to our dedicated Linkt Assist team. These trained specialists will do their best to understand the challenges you’re facing and to help with tailored solutions. You can also contact Linkt Assist directly – all contact numbers are listed below.
You might need to complete an Assistance Request form or answer some questions before we can resolve your issue. If you need help with this, your Linkt Assist adviser can guide you through it.
How to get help
Linkt Assist
Your financial difficulty specialists.
1300 767 865
Linkt Assist Hub
If you would prefer to apply for help online, you can also complete our financial hardship registration form.
Linkt customer service
Your general enquiry or account management line.
13 33 31
7am–7pm, seven days a week
