Paying a toll?

You can pay tolls online, using an app and over the phone.

Whether you're a long-time customer or about to use our roads for the first time, our apps offer more than you've probably realised. Depending where you are in the world, you can use our apps to receive discount fuel offers; be notified when there's an incident on your planned route; top-up your account with a couple of clicks; and lots more.


Take care of your tolls on the go with our easy-to-use Linkt app. In the app, you can view your trip history and costs, compare your monthly spend and top up your account quickly and easily. Plus, you can make the most of Linkt Customer Rewards with savings on fuel, car washes and more.

Download Linkt for iPhone or Android.

 


Make on-the-go payments, plan your trip and learn how the Express Lanes and E-ZPasses work via the Express Lanes app.

Download the Express Lanes mobile app for iPhone or Android.

 

Linkt toll calculators and trip compare

Want to know what your trip will cost before you travel? Like to be sure you're getting value for money? Our Linkt trip compare tool helps you find the quickest or most affordable route – via both toll and untolled roads. And our Linkt toll calculator lets you map your route and see the cost of your trip ahead of time.

Sometimes life doesn’t go to plan. If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help.

We recognise that many factors can contribute to financial or social challenges, and these may include:

  • Unemployment or loss of income

  • Family breakdown

  • Illness or death in the family

  • Carer responsibilities 

  • Family violence (Download PDF, 395 KB)

  • Natural disasters (such as floods, bushfires)

  • Physical or mental health conditions

  • Disability 

  • Homelessness

  • Addiction

  • Cultural or language barriers.

If any of these – or any other reason – applies to your situation, please contact us. 

Get help sooner

The sooner you get in touch, the sooner we can help you sort your problem out. When we know there’s a problem we can work with you to fix it – before your outstanding tolls or toll account become a bigger problem. So do please contact us as soon as you’re aware of the problem.

Community service clients

If you’re already working with a financial counsellor, community welfare agency or a community or legal aid lawyer, you can also ask them to contact us on your behalf. You’re very welcome to do this. And it means we can work with the information you’ve already provided ­­– you won’t have to explain it all again.

What happens when you contact us

If you’re going through a tough time, when you call us we’ll refer you to our dedicated Linkt Assist team. These trained specialists will work with you to understand the challenges you’re facing and to help with solutions designed for your specific circumstances. 

You can also contact Linkt Assist directly – all contact numbers are listed below

You may need to complete an Assistance Request form or answer some questions before we can resolve your issue. But don’t let this put you off – your Linkt Assist adviser can guide you through what’s needed. You can also fill the form in online; there’s a link to the form below.

Linkt Assist
Financial hardship support
1300 767 865
Linkt Assist online
Linkt Assist Financial hardship registration form

Linkt
Customer support
7am–7pm, seven days a week
13 33 31
linkt.com.au

Tolls, fees and fines — your questions answered

Here’s some questions we’ve been asked in the past. You might find the information you’re looking for here. If not, visit Linkt for more details, and information on how to get in touch with us.

  • Why do we have toll roads?

    Electronic toll roads help you get where you need to go, more quickly and safely.

    Our cities are growing fast and smart technology means traffic can more freely flow, without the need to stop at toll booths and barriers.

    When State Governments invest in toll roads, they are looking for partners who share their commitment to providing safer, smarter and more sustainable ways to travel, while better connecting communities and ensuring they can thrive into the future. That’s what we do. From designing, building and upgrading the roads, to continually researching the latest new vehicle and safety technology to ensure you get the best experience.

    Toll roads also allow governments to invest in other vital areas of community need such as health and education, with those who benefit most directly by using toll roads paying for each trip.   

    All toll roads however operate under Concession Deeds issued by governments, designed to ensure the needs of the community are are continually met.  Ongoing operations are closely regulated and scrutinised, and toll prices are set and approved by government.

  • Why are fines issued for unpaid toll road travel?

    We would prefer it if you never got a fine, and anyone struggling to pay for their tolls reached out for help before problems got this far. You can contact Linkt Assist if you are ever going through a difficult time and it is placing pressure on your finances.

    Fines are issued by State authorities only if all our efforts to contact you regarding your outstanding tolls have been unsuccessful, and we remain unaware of your situation.

    Transurban does not issue the fines. We do not profit from this process, and rarely recover our costs once a matter has been referred to infringement.

    As access to toll roads can’t be restricted like it can for other user pays services such as electricity and gas, an effective enforcement system is important to maintain the ongoing viability of toll roads, however the infringement system is our last and least preferred option.

  • What help is available for customers experiencing payment difficulties?

    Life doesn’t always go as planned – including your finances. If you're going through a tough time and are struggling to pay for your toll-road travel, we may be able to help.

    Please get in touch as soon as possible – today is better than tomorrow. The sooner we know about your situation, the sooner we can work together on finding a solution.

    For further information on how we can help, refer to our Linkt Assist information hub.

    Community service clients

    If you’re already working with a financial counsellor, community welfare agency, or a community or legal aid lawyer, you may prefer to ask them to contact us on your behalf. We can work with the information you have already provided them.

    When to seek help

    The sooner you get in touch, the better. When we know there’s a problem we can work with you to fix it – before your outstanding tolls or toll account becomes a bigger problem. So please contact us as soon as you’re aware of the problem.

    What will happen when you contact us

    If you’re going through a tough time, when you contact us, we’ll refer you to our dedicated Linkt Assist team. These trained specialists will do their best to understand the challenges you’re facing and to help with tailored solutions. You can also contact Linkt Assist directly – all contact numbers are listed below.

    You might need to complete an Assistance Request form or answer some questions before we can resolve your issue. If you need help with this, your Linkt Assist adviser can get you started.

    How to get help

    Linkt Assist

    Your financial difficulty specialists.

    1300 767 865

    If you would prefer to apply for help online, you can also complete our financial hardship registration form.

    Linkt customer service

    Your general enquiry or account management line.

    13 33 31

    7am–7pm, seven days a week

    Outside Australia? Dial +61 3 8656 8288.

    Interpreter service

    13 14 50

    TTY service

    If you're deaf or you have a hearing or speech impediment, please use the National Relay Service.
     

  • Why do you charge administration fees?

    We would rather no administration fees were charged and we’d love to help you avoid them, by ensuring you are always equipped with the best account, pass or payment arrangement, that enables you to get where you need to go, and you can comfortably pay for on time.

    If that doesn’t happen, after three days of using our roads, we start trying to contact you.

    Administration fees reflect the significant costs associated with collecting unpaid tolls, including specialist roadside equipment and technology, as well as the numerous systems, processes and back office functions involved.

    We are continually investing in products and services to make it easier to pay tolls and to help customers avoid administration fees.

    If you are unsure of which account, pass or payment arrangement is right for you, please call 13 33 31 or visit linkt.com.au.

  • What if I’m not happy with a decision?

    We will make every effort to resolve your issue to your satisfaction. Our Customer Resolution and Linkt Assist teams are here for you and, for particularly complex cases, we may even seek the advice of our internal Customer and Communities Advocate.

    However, if you are not happy with a decision, you can always take it to the Tolling Customer Ombudsman (TCO).

  • How do I contact the Tolling Customer Ombudsman?

    If you are not happy with a decision you can take it to the Tolling Customer Ombudsman (TCO).

    The Ombudsman will:

    • work with both you and Linkt to investigate your complaint
    • propose a solution

    Please note, the Ombudsman can’t manage complaints that:

    • have not been first raised with our Customer Care Group and Customer Resolutions teams
    • relate to infringement notices issued by the Authorities
    • arose before 1 August, 2006.

    The authorised TCO Tolling Customer Ombudsman can be contacted at tollingombudsman.com.au.