Transurban has united with Telstra, AGL, Commonwealth Bank and Yarra Valley Water to provide seed funding to develop and pilot the One Stop One Story Hub.
Australian companies and their customers are connected in complex ways – the same person who drives on a toll road will also flick on a light switch when they get home, turn on the tap to do the dishes, use mobile devices to stay in touch with family and friends and have a mortgage to pay.
So if this person finds themselves struggling to pay for just one of these services, research suggests they’re also going to have trouble paying for the other four.
That’s where the One Stop One Story Hub will come in. The Hub will connect customers to the extensive support they are eligible for across a range of essential service sectors, instead of needing to individually contact and navigate the often complex systems of each organisation.
We know that when people find themselves in financial hardship, telling their story over and over to different companies can be traumatising, and this can put people off accessing support services on offer.
The One Stop One Story Hub will change that, by streamlining the process to get all the help they need, and creating a one-stop-shop for assistance.
Importantly, the Hub will allow us to take our dedicated Linkt Assist support service a step further, by connecting customers with similar corporate programs or community support services and making it easier for them to get all the help they need.
The One Stop One Story Hub initiative is the brainchild of the Thriving Communities Partnership.
