We’ve appointed Downer as our long-term incident response and maintenance (IR&M) partner for our roads north of Sydney, following a competitive tender process that reviewed how we deliver safe, reliable, and efficient services across our roads.
Downer will deliver integrated incident response and maintenance across all roads within the North Package which covers NorthConnex, Hills M2 and Lane Cove Tunnel.
Downer brings extensive experience in complex motorway and tunnel operations, including delivery of operations and maintenance services for NorthConnex since it opened in 2020 and for Transurban’s CityLink and West Gate Tunnel in Melbourne. This experience positions Downer to support Transurban’s evolving operating model and the increasing complexity of urban motorway operations.
Customers can expect:
- Safer trips, supported by enhanced operational coordination across connected roads
- Enhanced responsiveness, with an optimised, dynamically deployed incident response fleet
- Smoother journeys, enabled by improved data analysis that will help to detect and address emerging issues early
- More consistent service, underpinned by aligned standards and a long-term delivery approach.
These customer focused improvements reflect best practice across major road networks globally, where integration, innovation and responsiveness are central to successful operations partnerships.
This appointment strengthens our long‑standing relationship with Downer and sets up a stable platform for joint planning, investment and continuous improvement. The long‑term nature of the contracts supports a shared focus on evolving customer needs and advancing technology.
Supporting the future of road operations
The simultaneous expiration of IR&M contracts in NSW created an opportunity to undertake a comprehensive review of service delivery across the NSW portfolio. This aligns closely with our operating model changes and has enabled us to redesign our interfaces with partners.
Transurban is transitioning to a Network Strategic Partner model for IR&M across NSW, moving away from asset by asset contracting toward our refreshed north-south approach that better supports how we operate. To support this shift, two packages have been established: Northern and Southern.
This partnership is an important step in shaping the next generation of incident response and maintenance across our roads. Together with Downer, we’ll continue to focus on safety, reliability and smarter technology — delivering better journeys for the millions of people who rely on our toll roads every day.
