As COVID-19 restrictions start to ease in some parts of Australia, we’re focusing our support on people who have lost their jobs or had their working hours reduced as a result of the pandemic.
We know that up to one million people are out of work in Australia due to COVID-19, and not everyone has a job or the same number of hours to return to. So, as parts of the country start to reopen, we’re focusing our support on economic recovery and helping people who have been doing it tough, like job seekers and people reopening their businesses
Our toll credit program has been extended to 31 December to provide up to three months’ toll credit to people who have been impacted by COVID-19 through unemployment or through significantly reduced hours or income. This will put hundreds of dollars back into the pockets of people who need a hand getting back to work.
Eligible customers are those affected by COVID-19, including:
- Customers who lost their job and are still unemployed
- Customers who have experienced significantly reduced hours or income
- Small business owners with fewer than 20 employees who have experienced significantly reduced income.
- Customers being supported by Linkt Assist whose situation has worsened – this will be assessed on a case-by-case basis
So whether it’s driving to a job interview or dealing with reduced work hours, if our roads can help someone get back to work quickly and more safely, then we can support them with toll credits.
Transurban will also be covering toll travel on CityLink for healthcare workers, frontline emergency services personnel and aged and disability carers and other people on the frontline of the COVID-19 response during the Stage 4 lockdown in Victoria.
Many of our customers work in frontline services such as healthcare, and use CityLink to get to and from work quickly and safely. The toll credit is our way of showing our appreciation for their lifesaving work during this unprecedented period of heightened risk to their health.
Applications for the toll credit program are now open, and Linkt Assist support continues to be available for people who may not be eligible.
Since the start of the pandemic, Transurban has provided over $6.6 million in toll credits to over 31,000 people across Australia, with eligible drivers receiving around $200 worth of toll credit on average.
Updated 22 September 2020