All our sustainability activities support one or more of the pillars shown below. The pillars encompass road safety, community benefits and customer support as well as actions to minimise our environmental impacts.

Make life better


Use resources wisely


Build better transport


Lead and unite

Sustainability is embedded into our operations. Everyone who works for us agrees to work in ways that support our Sustainability Strategy, as explained in our Sustainability Policy.

Our strategy pillars (people, planet, places, partnerships) are also aligned with the United Nations’ Sustainable Development Goals (SDGs). The SDGs are the United Nations’ global call-to-action for eliminating poverty, protecting the planet and ensuring prosperity by 2030.

We act and report on the SDGs that are most relevant to us and our stakeholders.

By ensuring our actions support the UNs’ wide-reaching goals, we also ensure our actions are contributing to a more sustainable future for everyone.

Read more about how we’re acting to achieve the SDGs in our latest (FY23) Corporate Report.

Our website content has not been approved by the United Nations and does not reflect the views of the United Nations or its officials or Member States. Visit the UN Sustainable Development Goals website for more information.

Social licence focus

Our Sustainability Strategy is also aligned with our Social Licence Framework. Our purpose is to strengthen communities through transport. To achieve this we work with all our stakeholders, and we collaborate around three key focus areas that link closely with our Sustainability Strategy pillars of People, Planet, Places and Partnerships. 

These focus areas are: 

  • Championing road safety
  • Strengthening communities
  • Empowering customers

In line with both our Social Licence Framework and Sustainability Strategy, we aim to operate our assets, do business, and pursue our strategic agenda in ways that are meaningful for our communities. And we help to build trust through genuine engagement and creating mutual benefit.

Customer engagement 

We have around 10.5 million customers in Australia and North America, and we’re always working to improve our customers’ experiences, both on and off the road. To succeed in this mission, we need to understand what our customers value and need from us. So, we ask them. 

We do this through our:

  • Voice of Customer program that checks in with customers and collects feedback at key points in their journeys
  • online research panel where we test ideas, products and solutions with a diverse range of customers
  • urban mobility trends research into road-transport issues affecting our customers and wider communities where we operate
  • brand health tracking (Linkt) that helps us understand customer perceptions and attitudes.

Customer promises

Our customer promise reflects what our customers say they expect from us.

Road safety approach

Our approach to road safety also aligns with our Sustainability Strategy and Social Licence Framework. We’ve set ourselves an ultimate target of zero deaths and life-changing injuries on our roads and, recognising that everyone has a role to play in road safety, we’re always looking for opportunities to improve safety on our roads and beyond.

Learn more about our safe system approach to road safety.

Climate change influences our business and operations now – and will continue to do so into the future. We are committed to transition our business to net-zero emissions by 2050 and are implementing broader business resilience and adaptation measure across our assets and projects.

Our approach

Our Climate Change Framework sets out how we’re working to reduce our impacts and mitigate risks associated with climate change and approach to meeting the Task Force on Climate-Related Financial Disclosures' (TCFD) 11 recommendations for managing climate-related risks. We’ve been reporting in line with the TCFD since 2018.

The framework details actions we are taking in these key areas:

Transitioning to net zero

  • Renewable energy and energy efficiency 
  • Low-carbon supply chain Roadside regeneration
  • Customer emissions

Delivering resilient infrastructure and operations

  • Climate risk integration
  • Asset and business adaptation
  • TCFD alignment


  • How we’re managing the delivery of our climate change approach.

More information

Our Climate Change Disclosure includes detailed information on our framework, approach and progress. Our latest disclosure is available in our FY23 Corporate Report (p39).