The perceptions and experiences of our communities, customers and other people we interact with play a critical role in our success.

This year we undertook a comprehensive study including interviews and surveys to better understand the issues that matter to them most. This included a community survey with more than 4,000 responses.

The findings help us decide how we can best respond in the most meaningful ways.

Our first study five years ago paved the way for new customer offerings including a rewards program and an online calculator to compare travel times, fuel use and costs of using our roads compared to alternatives.

This year, one of the key findings of our study was that Transurban look for opportunities to undertake further environmental social and governance (ESG) activities and lead the way in driving sustainable transport networks.

While we have a number of activities underway, we will continue to focus on initiatives such as promoting fuel-efficient driving and the benefits of electric and zero emissions vehicles.

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