What we mean by ‘empowering customers’ is ensuring all customers have the information and support they need to manage their toll road use and account in ways that work for them.
Specifically, our focus is on:
- Making it easy for customers to use our roads, manage their accounts, and make informed decisions about which roads to take
- Delivering and demonstrating value through faster, safer, and more reliable travel
- Doing the right thing though:
- Providing best practice support to vulnerable customers
- Helping customers reduce their emissions and travel more sustainably
- Protecting customer privacy and data
- Working with government on a more equitable pricing structure
Help connect your community with tolling support
When it comes to empowering our customers, it’s important we connect local community members with transparent, easy to understand information regarding:
- use of our toll roads,
- ways to pay, and
- the relevant assistance available during tougher times.
We’ve developed a range of resources including key documents translated into easy English and common languages.
Share this information with your teams and networks: