General Information for Suppliers

Working with us

We are a partner and customer to some of the most successful companies in Australia and North America and are interested in partnering with suppliers who can help us create value. If you’d like to work with us, or have any feedback on your engagement with us to date, please contact our Procurement Operations team.

Terms & Conditions (T&Cs)

 Australian Supplier Standard T&Cs (PDF)
 USA Supplier Standard T&Cs (PDF)

Additional information for suppliers

 Supplier Sustainability Code of Practice (PDF)

Transurban is a signatory to the Business Council of Australia’s (BCA) Supplier Payment Code. Should you have any questions around our participation in this Code or queries around the status of a payment under this Code, please contact our accounts payable team at accountspayable@transurban.com.

 Transurban Whistleblower Policy (PDF) and our Whistleblower Service (link).

Third Party Works Affecting CityLink Early Advice Request

This e-form is to be filled out by any third party who seeks to undertake works that may impact CityLink. This is an initial contact point. You will receive further contact regarding next steps, including if additional information is required.

Note: Submitting this form does not give the requesting party any right to access our asset. This is NOT a CityLink Permit to Work – A separate detailed and approved Permit to Work on CityLink is required before any work or access can commence. This form is not for emergency access.

E-form: Third Party Works Affecting CityLink Early Advice Request

Information for suppliers and contractors working on our sites 

We operate roads in Sydney, Melbourne, and Brisbane in Australia; in the Washington DC area of Virginia in the United States; and in Montreal in Canada.

It is important for us to know who comes onto our sites, what they are doing and when the activities will take place.

Anyone who undertakes work on, or requires access to, Transurban sites (including our roadside assets and our corporate premises) is required to apply for and obtain an "Access Permit" known as an ATA (Authority to Access) or Transurban Authority Permit (TAP) prior to accessing our sites.

Each person attending site must have a site-ready ATA/TAP and will be required to “sign in” to obtain access once at site. Note: Prior to requesting for an ATA, an applicant must have completed the online Transurban Asset Induction (see below for further information on the Transurban Asset Induction).

AUSTRALIA
AUSTRALIA
NORTH AMERICA

Accessing Australian Transurban sites (Queensland, Victoria & New South Wales (except for WestConnex) 

 

Understanding the steps for Authority to Access:

 

 

Register CompanyThe company or business entity is registered as a Transurban supplier or contractor in Permitted.
Register WorkerIndividuals who require access within Transurban lease boundaries are registered in Permitted so they can be added to Access Permits. Note: Worker must have completed site-induction to be considered "site-ready".
Facilitate site-inductionRegistered Workers provide a series of documents and perform online learning to be “site ready”.  Documentation can expire and require renewal.
Pre-engagementIf required, Transurban will advise of additional documentation required for working on critical systems.
Provide Authority to AccessCompanies or business entities directly engaged by Transurban (or companies working on behalf of organisations with assets and equipment located within lease boundaries) must apply for Authority to Access so workers can enter site.
ATA Activation on SiteAccess Permit is activated and workers “tap on and off” to enter and exit site.
ATA AssuranceTransurban may from time to time perform checks on Access Permits.

Select your supplier or contractor category 

Worker
Worker
Supplier or contractor
Supplier or contractor
Sub-contractor
Third Party

I am a... Worker working for a supplier or contractor performing works or activities within a Transurban lease boundary 

Back to supplier or contractor category

I am a... Supplier or contractor directly contracted by Transurban and working within Transurban lease boundaries (excluding corporate sites) 

  • How do I register my company for access?

    You will need to register your company in Permitted with Transurban so you can raise Access Permits (as well as being registered as an individual), and your workers added as “attendees” on Access Permits.

    To register your company, call the Transurban Technology Service Desk on 1300 166 214 and raise a request including the company name, ABN and reason for requesting access.

    In addition, it is recommended you read the Authority to Access Contractor Procedure to ensure you are aware of your responsibilities in relation to Authority to Access.

  • How do I request access to a Transurban site?

    Using the Permitted system raise a TAP (Transurban Access Permit), complete the Initial Questionnaire, and if required, Traffic Closure Requests and/or a CSP (critical systems permit). Once submitted the request/s will be reviewed by your Site Contact who will do one of the following: accept your request, ask for additional information or escalate for a detailed review. Your request may be declined where sufficient information to accept the request isn’t available.

    For more information on how to complete the TAP refer to the following:

  • How do I add workers to an Access Permit so they can enter site?

    Workers can be added as Attendees to a TAP (Transurban Access Permit) once the TAP is submitted through until the end date of the TAP (the status will be Completed). Workers MUST be Site Ready as at the end date of the TAP to be added as an Attendee (where the site ready status of the Attendee will expire prior to the TAP end date the Worker must update their qualifications prior to being added to the TAP).

    To add a worker as an Attendee:

    • navigate to the relevant TAP
    • select drop down menu in top right of TAP (green arrow)
    • select Manage Attendees
    • search for Attendee to add
    • click on Attendee
    • attendee will be added to selected column on the right.

    Note: Attendees/Workers can only access site on the valid dates of a TAP which is in a Site Ready status, to which they have been added as an Attendee.

  • How do I add workers from a sub-contracted company to my Access Permit?

    For Workers to be available for selection as Attendees on a TAP raised by your company, the contract and sub-contract companies must be linked in Permitted. To organise a company linkage, raise a request via phone by calling Transurban Technology Service Desk on 1300 166 214.

  • How do I apply for emergency or urgent access to a Transurban site?

    Emergency Access (for immediate make safe activities) does not require a TAP (Transurban Access Permit) to be raised in Permitted but will be subject to the procedure for the state in which you are operating (for example you may require permission from the duty manager prior to accessing a Transurban lease boundary).

    Urgent Access may require a TAP to be raised in Permitted, depending on the timeframe in which the works or activities must be completed and the state in which you are operating.

    Reach out to your Site Contact for information on the Emergency and Urgent Access procedures for the state in which you are operating.

  • What is a CSP and when do I need one?

    A CSP is a Critical Systems Permit. Where works or activities, or a combination of works or activities, pose a high risk to the systems critical to Asset continuous operations, Transurban may request during the planning stage of works or activities, for you to complete a CSP. The CSP documents your plans to carefully manage and mitigate the risks to ensure continuous operation of the Asset.

    Where a CSP is requested, Transurban systems experts will work with you to provide input to your documentation, and then provide a review. Once you have approved documentation it can be uploaded into Permitted, as part of the TAP (Transurban Access Permit).

    For more information on how to upload the CSP into Permitted, refer to the Complete a CSP video.

  • Where do I go for additional support?

    For assistance with the ATA process or the Permitted system, including issues with logging in, refer to the FAQ page to view frequently asked questions and answers. Alternatively, contact the Transurban Technology Service Desk team via phone on 1300 166 214 (in Australia).

    For further information and assistance with queries relating to work types, hazards, locations and dates or times, please speak to your Site Contact.

Back to supplier or contractor category

I am a... Supplier or contractor directly contracted by Transurban and working at Transurban corporate sites (facilities) 

  • How do I register my company for access?

    You will need to register your company in Permitted with Transurban so you can raise Access Permits (as well as being registered as an individual), and your workers added as “attendees” on Access Permits.

    To register your company, call the Transurban Technology Service Desk on 1300 166 214 and raise a request including the company name, ABN and reason for requesting access.

    In addition, it is recommended you read the Authority to Access Contractor Procedure to ensure you are aware of your responsibilities in relation to Authority to Access.

  • How do I request access to a Transurban site?

    Using the Permitted system raise a TAP (Transurban Access Permit), complete the Initial Questionnaire, and if required, Traffic Closure Requests and/or a CSP (critical systems permit). Once submitted the request/s will be reviewed by your Site Contact who will do one of the following: accept your request, ask for additional information or escalate for a detailed review. Your request may be declined where sufficient information to accept the request isn’t available.

    For more information on how to complete the TAP refer to the following:

  • How do I add workers to an Access Permit so they can enter site?

    Workers can be added as Attendees to a TAP (Transurban Access Permit) once the TAP is submitted through until the end date of the TAP (the status will be Completed). Workers MUST be Site Ready as at the end date of the TAP to be added as an Attendee (where the site ready status of the Attendee will expire prior to the TAP end date the Worker must update their qualifications prior to being added to the TAP).

    To add a worker as an Attendee:

    • navigate to the relevant TAP
    • select drop down menu in top right of TAP (green arrow)
    • select Manage Attendees
    • search for Attendee to add
    • click on Attendee
    • attendee will be added to selected column on the right.

    Note: Attendees/Workers can only access site on the valid dates of a TAP which is in a Site Ready status, to which they have been added as an Attendee.

  • How do I add workers from a sub-contracted company to my Access Permit?

    For Workers to be available for selection as Attendees on a TAP raised by your company, the contract and sub-contract companies must be linked in Permitted. To organise a company linkage, raise a request via phone by calling Transurban Technology Service Desk 1300 166 214.

  • How do I apply for emergency or urgent access to a Transurban site?

    Emergency Access (for immediate make safe activities) does not require a TAP (Transurban Access Permit) to be raised in Permitted but will be subject to the procedure for the state in which you are operating (for example you may require permission from the duty manager prior to accessing a Transurban lease boundary).

    Urgent Access may require a TAP to be raised in Permitted, depending on the timeframe in which the works or activities must be completed and the state in which you are operating.

    Reach out to your Site Contact for information on the Emergency and Urgent Access procedures for the state in which you are operating.

  • Where do I go for additional support?

    For assistance with the ATA process or the Permitted system, including issues with logging in, refer to the FAQ page to view frequently asked questions and answers. Alternatively, contact the Transurban Technology Service Desk team via phone on 1300 166 214 (in Australia).

Back to supplier or contractor category

I am a... Sub-contractor to a supplier or contractor directly contracted by Transurban 

Back to supplier or contractor category

I am a... Third Party working on behalf of an organisation with assets located within Transurban lease boundaries 

  • How do I register my company for access?

    You will need to register your company in Permitted with Transurban so you can raise Access Permits (as well as being registered as an individual), and your workers added as “attendees” on Access Permits.

    To register your company, call Transurban Technology Service Desk on 1300 166 214 and raise a request including the company name, ABN and reason for requesting access.

    In addition, it is recommended you read the Authority to Access Contractor Procedure to ensure you are aware of your responsibilities in relation to Authority to Access.

  • How do I request access to a Transurban site?

    Using the Permitted system raise a TAP (Transurban Access Permit), complete the Initial Questionnaire, and if required, Traffic Closure Requests and/or a CSP (critical systems permit). Once submitted the request/s will be reviewed by your Site Contact who will do one of the following: accept your request, ask for additional information or escalate for a detailed review. Your request may be declined where sufficient information to accept the request isn’t available. 

    For more information on how to complete the TAP refer to the following:

  • Third Party Works Affecting CityLink Early Advice Request

    This e-form is to be filled out by any third party who seeks to undertake works or activities that may impact CityLink. This is an initial contact point. You will receive further contact regarding next steps, including if additional information is required.

    Note: Submitting this form does not give the requesting party any right to access our asset. This is NOT Authority to Access – a separate site ready Authority to Access is required before any work or access can commence. This form is not for emergency access.

    E-form: Third Party Works Affecting CityLink Early Advice Request

  • How do I add workers to an Access Permit so they can enter site?

    Workers can be added as Attendees to a TAP (Transurban Access Permit) once the TAP is submitted through until the end date of the TAP (the status will be Completed). Workers MUST be Site Ready as at the end date of the TAP to be added as an Attendee (where the site ready status of the Attendee will expire prior to the TAP end date the Worker must update their qualifications prior to being added to the TAP).

    To add a worker as an Attendee:

    • navigate to the relevant TAP
    • select drop down menu in top right of TAP (green arrow)
    • select Manage Attendees
    • search for Attendee to add
    • click on Attendee
    • attendee will be added to selected column on the right.

    Note: Attendees/Workers can only access site on the valid dates of a TAP which is in a Site Ready status, to which they have been added as an Attendee.

  • How do I add workers from a sub-contracted company to my Access Permit?

    For Workers to be available for selection as Attendees on a TAP raised by your company, the contract and sub-contract companies must be linked in Permitted. To organise a company linkage, raise a request via phone by calling Transurban Technology Service Desk 1300 166 214.

  • How do I apply for emergency or urgent access to a Transurban site?

    Emergency Access (for immediate make safe activities) does not require a TAP (Transurban Access Permit) to be raised in Permitted but will be subject to the procedure for the state in which you are operating (for example you may require permission from the duty manager prior to accessing a Transurban lease boundary).

    Urgent Access may require a TAP to be raised in Permitted, depending on the timeframe in which the works or activities must be completed and the state in which you are operating.

    Reach out to your Site Contact for information on the Emergency and Urgent Access procedures for the state in which you are operating.

  • What is a CSP and when do I need one?

    A CSP is a Critical Systems Permit. Where works or activities, or a combination of works or activities, pose a high risk to the systems critical to Asset continuous operations, Transurban may request during the planning stage of works or activities, for you to complete a CSP. The CSP documents your plans to carefully manage and mitigate the risks to ensure continuous operation of the Asset. 

    Where a CSP is requested, Transurban systems experts will work with you to provide input to your documentation, and then provide a review. Once you have approved documentation it can be uploaded into Permitted, as part of the TAP (Transurban Access Permit).

    For more information on how to upload the CSP into Permitted refer to the Complete a CSP video (opens in a new tab).

  • Where do I go for additional support?

    For assistance with the ATA process or the Permitted system, including issues with logging in, refer to the FAQ page to view frequently asked questions and answers.

    Or contact the Transurban Technology Service Desk team via phone on 1300 166 214 (in Australia).

    For further information and assistance with queries relating to work types, hazards, locations and dates or times, please speak to your Site Contact.

Back to supplier or contractor category

 

Back to Information for suppliers and contractors working on our sites

Accessing Australian Transurban sites (WestConnex - M4/M5 East, Westlink M7 and WestConnex M8) 

 

Contact WestConnex M4, M5 East, Westlink M7 and WestConnex M8 operators directly for information.

 

Back to Information for suppliers and contractors working on our sites

Applying for an ATA in Permitted (United States) 

 

Montreal: A25

Contact A25 operators directly

North America: 95 Express Lanes, 395 Express Lanes, 495 Express Lanes

Use the Permitted System, detailed below.

 

Anyone can apply for a Transurban ATA in Transurban’s access permit system, Permitted. Read the Authority to Access Procedure for full details of the ATA process.

Before applying for an ATA permit, please consider:

  • All contractors accessing site must provide their ATA number to the Express Lanes Operations Center, to be signed into site.
  • Work Access Permit (WAP) will not be approved under any circumstances by phone call, text or email.
  • When arriving to site, call the Express Lanes Operations Center at 571-419-6046 (If busy call 703-992-0327 or 571-326-4664), with an approved ATA permit number before deploying and removing the MOT, with no exceptions.
  • You must comply immediately when the Express Lanes Operations Center asks you to leave a Transurban site.
  • Work must only occur within the VDOT Allowable Express Lane Closure hours. Any variance to the Express Lane guidelines must be approved by the Asset Management Team - VDOT Lane Closure Guidelines - NOVA District.

The end-to-end process consists of three phases: Register, Apply and Submit.

  1. Register

    All individuals who require access to our sites are required to first register with Permitted, and complete Site Readiness as detailed in our Quick Reference Guide and video.

    If you are unable to find your company within the system when completing your individual registration, please contact your Company Representative.

  2. Apply

    Once registered and fully verified you will be able to log in and apply for an ATA. Refer to this Quick Reference Guide or video on how to apply for an ATA.

  3. Submit

    Once your ATA application has been submitted, it will be reviewed by Transurban. Please allow up to 10 business days (depending on your region) for reviews to take place. If you edit your ATA request after submitting this will reset the 10 business day lead time, please ensure you capture all information upfront when submitting your request.

 

Back to Information for suppliers and contractors working on our sites

Information for developers

To obtain further information in connection with development works that may impact on Transurban assets, please contact us via 1300 166 214 (in Australia), (855) 337 5880 (in USA) or (833) 406 3209 (in Canada).

 

By registering for access or logging into these systems, you agree to the Transurban Terms of Use and the Transurban Privacy Policy. If you do not agree, you should not proceed.