General Information for Suppliers

Working with us

We are a partner and customer to some of the most successful companies in Australia and North America and are interested in partnering with suppliers who can help us create value. If you’d like to work with us, or have any feedback on your engagement with us to date, please contact our Procurement Operations team.

Terms & Conditions (T & Cs)

 Australian Supplier Standard T&Cs (PDF)
 USA Supplier Standard T&Cs (PDF)

Additional information for suppliers

 Supplier Sustainability Code of Practice (PDF)

Transurban is a signatory to the Business Council of Australia’s (BCA) Supplier Payment Code. Should you have any questions around our participation in this Code or queries around the status of a payment under this Code, please contact our accounts payable team at accountspayable@transurban.com.

 Transurban Whistleblower Policy (PDF)  and our Whistleblower Service (link).

Information for suppliers and contractors working on our sites

We operate roads in Sydney, Melbourne, and Brisbane in Australia; in the Washington DC area of Virginia in the United States; and in Montreal in Canada.

It is important for us to know who comes onto our sites, what they are doing and when the activities will take place.

Anyone who undertakes work on, or requires access to, Transurban sites (including our roadside assets and our corporate premises) is required to apply for and obtain a Transurban access “pass” (known as an ATA (Authority to Access)) prior to accessing our sites.

Each person attending site must have an approved ATA and will be required to “sign in” to obtain access once at site. Note: Prior to requesting for an ATA, an applicant must have completed the online Transurban Asset Induction (see below for further information on the Transurban Asset Induction).

Transurban ATA Permits - How do I apply?

Anyone can apply online for a Transurban ATA using Transurban’s ATA systems. Refer to the table below for the appropriate system for the asset you are accessing.

Asset

Which system do I need to use to apply for an ATA Permit

NSW: Cross City Tunnel, Eastern Distributor, Lane Cove Tunnel, Hills M2, M5 South West, NorthConnex

Use the Permitted System, detailed below

QLD: AirportLinkM7, Clem7, Gateway Extension Motorway, Go Between Bridge, Inner City Bypass, Legacy Way, Logan Motorway

Use the Permitted System, detailed below

NSW: WestConnex M4, M5 East, Westlink M7 and WestConnex M8

Contact WestConnex M4, M5 East, Westlink M7 and WestConnex M8 operators directly

VIC: CityLink

From 1 December 2021, access to CityLink will be requested via Permitted (detailed below). For access to this asset until then, please use the Maximo System (detailed below)

Montreal A25

Contact A25 operators directly

All other assets

Use the Maximo System, detailed below

Applying for an ATA in Permitted

Anyone can apply for a Transurban ATA in Transurban’s access permitting system, Permitted. Read the Authority to Access Procedure for full details of the ATA process.

The end-to-end process consists of three phases: Register, Apply and Submit.

  1. Register

    All individuals who require access to our sites are required to first register with Permitted, and complete Site Readiness as detailed in our Quick Reference Guide or short video.

    If you are unable to find your company within the system when completing your individual registration, please contact your Company Representative.

  2. Apply

    Once registered and fully verified you will be able to log in and apply for an ATA. Refer to this Quick Reference Guide on how to apply for an ATA or watch the video.

  3. Submit

    Once your ATA application has been submitted, it will be reviewed by Transurban. Please allow up to 10 business days (depending on your region) for reviews to take place.

Transurban Asset Induction (in Permitted) - How do I complete this?

Transurban Asset Induction must be completed before attending site. The Induction must be renewed every 2 years.

Transurban Asset Induction can be obtained in two ways:

  1. If you’ve previously completed a Transurban Asset Induction, you can obtain a copy of this from Maximo and upload the certificate into Permitted. Instructions on how to obtain a copy of your certificate can be found within this Quick Reference Guide.
  2. If you need to complete a Transurban Asset Induction for the first time (or your previous certificate has expired), you perform this induction directly in Permitted. Follow the steps in this Quick Reference Guide.

Where do I go for support?

For assistance with the ATA process and the Permitted system, including issues with logging in, refer to the FAQ page to view frequently asked questions and answers. Or contact our ATA support team at TechnologyServiceDesk@transurban.com or via phone on 1300 166 214 (in Australia).

For further information and assistance with queries relating to work types, hazards, locations and dates or times, please speak to your Site Contact.

Applying for an ATA in Maximo

Anyone can apply for a Transurban ATA using the new access or work permit application in Transurban’s asset management system, Maximo.

The end-to-end process consists of three phases: Register, Apply and Submit.

  1. Register

    All parties applying for an ATA Permit are required to first register with Maximo.  

    New suppliers and contractors must ensure their companies are registered in Maximo. If your company is not registered, refer to the section on registering a company within Access and Work Permit Guide.

  2. Apply

    Once registered you will be provisioned with credentials to log in and apply for a permit.

  3. Submit

    Once your ATA application has been submitted you will receive a confirmation email. Please allow for up to 10 days (depending on your region) for processing.


For further information and assistance with the end-to-end process, please refer to our step-by-step Maximo Access and Work Permit Guide (PDF) with detailed instructions. Otherwise, please contact our ATA support team at TechnologyServiceDesk@transurban.com or the Transurban Maximo Helpdesk for assistance on 1300 166 214 (in Australia) or (855) 337 5880 (in North America).

Transurban Asset Induction (in Maximo) - How do I complete this?

Transurban Asset Induction must be completed before registering with our ATA systems, and then renewed every 2 years. To find out more on completing the Transurban Asset Induction, please refer to the supporting information contained within the Transurban Induction Work Instruction (PDF).

 Register here to undertake the Transurban Asset Induction.

Where do I go for support?

For further information and assistance with the end-to-end process, please refer to our step-by-step Maximo Access and Work Permit Guide (PDF) with detailed instructions. 

Or please refer to our FAQ page to view frequently asked questions and answers relating to both the ATA process and the Transurban Asset Induction process in Maximo.

Otherwise, please contact our ATA support team at TechnologyServiceDesk@transurban.com or the Transurban Maximo Helpdesk for assistance on 1300 166 214 (in Australia) or (855) 337 5880 (in North America).

Information for developers

To obtain further information in connection with development works that may impact on Transurban assets, please email us at TechnologyServiceDesk@transurban.com.

 

By registering for access or logging into these systems, you agree to the Transurban Terms of Use and the Transurban Privacy Policy. If you do not agree, you should not proceed.